Meeting vocabulary
Separating fact and fact-based conclusion is very different from gut-based pronouncements.
Yes, easier said than done. But there are some markers that you can depend on. The caveat is, be mindful of folks for who English is not their first language.
These are just my observations - may not apply to all.
I feel - this should be challenged for data.
Honestly…. - this undermines the sincerity of the rest of the team.
But we have to ship product!!! - sure. That is what a company does. But that is not what your job function is - especially if working in Quality. Your job is to ship good product and you need to act accordingly.
Not my job description - this should be followed by either a clarification of whose job it is or a clear path for escalation. Usually this is caused by a lack of clarity on what the job is or because people don’t want to add to their work.
Above my pay grade - this is a willingness to let chaos unfold and not create a coherent narrative and bring everyone on the same page. Yes management is paid to deal with bigger issues - but I look at it as an opportunity to show some management skills.
Also, this is unrelated - but needs to be said - if a meeting invite is without an agenda, it is not to be attended.
The user has disabled comments for their posts.
Participate in the conversation.
Read More
Can talking to customers be frustrating? A big YES…
A guide to who talks what with the customer.
Why doesn’t people talk to each other more
Yesterday had a long talk with the husband on what his current projects are. A bunch of information was shared which made me excited about the IT future in general. The work maybe boring and daunting but the future prospects gives hope. Maybe I was always drawn to new tech. But d...
Yet again.
For what it’s worth, I’ve been telling myself that my spoken words do the job. But, the written word is what gets me to the stage of offering the spoken.
Beliefs, Validation and Kindness
I was at work. I was browsing a news website. A colleague walked in unannounced. He saw my screen and said “yaane aap congress wale ho” (So, this means you are a congress supporter!). His tone was almost accusatory. This was not the first time someone had classified me in this po...
Building brand loyalty
Brand loyalty is one of those hard nuts to crack. But when you do, people advocate vociferously for you. It’s the promised nirvana — one where customers fight your fights. Brand advocates come in two shapes. One stickier than the other. One conscious, and deliberate, the other fa...
Org communication tooling — Orchestrated chaos
We have abundant tools to‘communicate better’ than ever before. Yet, the more tools we have, the worse our communication gets. In fact, we do an atrociously terrible job of it. Between Slack, WhatsApp, emails and calls, you have a roundtable of chaos that showcases a versio...
What I learnt about SaaS from coconuts
Got a bad fever after having way too much tender coconut water.
Wonderment
11 years ago, I recall my first day at Novartis' head office in Worli. It was my first experience in a corporate setting, my internship that was going to get me my first paycheck. It was thrilling and exciting, and I felt like the world was my playground. I remember having a new ...
Untitled
Chris Do is the CEO and Chief Strategist of Blind, as well as the Founder of The Futur. He is an Emmy Award-winning designer, strategist, and educator, where he oversees the creative and strategic direction of the company. Chris started his career based on his passion, Design. He...